Unlike many firms we are not afraid to publish our rates. 


Our Team of Consultants have decades of experience and we have partnerships and we have priority access to a global team of people who work with us to find resolution to business critical issues and complex projects. It is unlikely that you will find anyone who will be able to more effectiently get your issues resolved and prevent issues from arising in the first place. 


Our dedication to the craft leads to effeciency. So our services are deliberate and cost effective even if others might sound like they have a low hourly rate.


Parts, software licenses and other reimbursable expenses will be at cost plus 10%


Expert Services for Secuity Incident Handling 

or

 Cell phone and Computer Forensic matters 

 $360 per man hour


SYSTEM MANAGEMENT

Bright Care Lite $45 per PC / Server (physical and virtual) or per managed network attached device per month + hourly cost for consultant time (as reported per current Supported Device List).

 

Basic services help ensure a healthy network and access to professional support at a competitive hourly rate.

Includes:

ü  Quarterly Business IT Strategy Planning & Review Meeting with Management at no extra cost

ü  Managed Premium Business Antivirus and Malware Endpoint Protection Software Suite

ü  Web Filtering Service (you can block websites by category or specifically if needed)

ü  Bright Care System Monitoring software suite that includes ransomware detection and isolation

ü  Critical Operating System Patch management 

ü  Performance & Health Reporting (comes to BSI staff automatically and can forward to you on request)

ü  Remote Support Suite (enables BSI staff to connect remotely and share screen with you)

ü  Systems documentation

ü  Active SPAM filtering & email virus filter for compatible email systems.

ü  Support of Network environment including Hardware and Software (at hourly rate as defined below)

ü  Vendor coordination for other network services or service providers.

 


SYSTEM MANAGEMENT

Bright Care $210 per PC / Server (physical and virtual) per month + $40 per month or as listed currently at Https://Brightsolutions.com whichever is greater for each additional managed network device such as Firewall Wi-Fi antenna etc. (as reported per a current managed device Inventory listing).

Standard labor is included during standard business hours. Clearly aligns business owners’ interest with IT support. We all just want maximum productivity with minimal downtime.

Includes:

ü  All services of Bright Care Lite included

ü  Standard Labor during Standard Hours

ü  BSI staff can dedicate time for preventative care without concern of additional labor

ü  Workstation & Server Performance Tuning

ü  Priority access to the BSI staff to address critical business issues


SYSTEM MANAGEMENT

Bright Care + Hardware and for service is a fixed monthly cost.

Please Inquire as needs can vary by client and this will be talored to your firms specific need.

 

Clearly aligns business owners’ interest with IT support. We all just want maximum productivity with minimal downtime.

Includes:

ü  All services of Bright Care included

ü  Labor is included whenever needed no extra cost

ü  Hardware is included – 4 year replacement cycle.

ü  BSI staff can dedicate time for preventative care without concern of additional labor

ü  CUI and/or HIPAA data protection 

ü  System Logging & Intrusion detection

ü  Workstation & Server Performance Tuning

ü  Priority access to the BSI staff to address critical business issues

 


Additional Services which may be billable with Bright Care Packages

 

·         Initial configuration, remediation, and onboarding to bring the network to an acceptable operating state as determined by Bright Solutions Inc.  

·         3rd party changes or additions to the network without prior notification or approval of Bright Solutions Inc.

·         Installation of additional software or hardware beyond original initial configuration

·         Onsite and cloud backup and disaster recovery storage & licensing

·         Security Incident and/or Forensic Response

·         Configuration of Cell Phones or Tablets     

·         Office moves to a new location and desk moves inside the office

·         Installation or replacement of network wiring

·         Custom reports

·         Data Entry

·         Data Conversion

·         Programming

·         Web Development

·         Hardware and Software licensing

·         Reprogramming of devices due to static IP change by Internet Service Provider

·         Support within an accounting package

·         Onsite delays beyond control of Bright Solutions staff

·         Retrieving or resetting “lost” account information if it was not provided by client.

·         After Hours or Extended Hours labor unless on bright care +

 

*Standard Hours:

9:00 am - 5:00 pm Monday thru Friday

Extended Hours:

Hourly Rate x 1.5          5:00 am - 9:00 am Monday thru Friday

Hourly Rate x 1.5          5:00 pm - 8:00 pm Monday thru Friday

After Hours Support:

 

Hourly Rate x2 8:00 pm - 5:00 am Monday thru Friday

 

Hourly Rate x 2            Saturday / Sunday

Hourly Rate x 3            Federal Holidays

                                      

All times are AKDT

 

Hourly rates:

$110 per Consultant Hour $140 per Certified Consultant Hour $220 per Senior Consultant Hour.

Travel time to and from client site will be billed at current hourly rate except when included in Bright Care or Bright Care Plus options.

Qualifying 501(c)(3) Non-Profit rate will be at a 25% discount from our normal rates. Non-Profit Credited time will be shown as an in-kind contribution.

 

Standard Labor is defined as support and maintenance of equipment and software included in the agreement and excludes installation or replacement of said equipment or software, except when included in Bright Care option.


Phone (907)338-8188 

( use extension 0 for the first available consultant)

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